The identification of potentials for the optimization of business and service processes in companies and public authorities is an important management task. A prerequisite for this is the proper inventory in a process model. But what is needed and how should one proceed?

This guide provides a detailed answer to the model representations in the modeling phases

• Process overview,
• Process data sheets and
• Process flow diagrams (according to the basic pattern of extended event-driven process chains).

It uses a standard of 20 process icons and data fields for recording process effort. The most important requirements that process modeling software should fulfill are listed, so that the user can use them to make purchasing decisions.

The process is described step by step for 

The procedure is described step by step for

• modelling phases and the
• effort data collection and for
• Evaluations of the process effort, overall and for prioritization according to the most important effort drivers in the process.

All in all, if the step-by-step approach is applied consistently, both a higher-level, holistic view of the process and of the interrelationships within the process are achieved. It is thus possible to identify the most important potentials for process optimization. Transparency and comprehensibility as a condition for acceptance by and for the users of the models are thus achieved.

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